SystemDrive
 
Returns Policy & Repairs - 2017

There are numerous reasons for returning goods - instructions & other details relating to each reason are provided below. This relates to most products CCSI sells, however some additional information may be required relating to the vehicle these items were installed into and the manner in which they were installed.

CCSI will need the serial, "mfg" and / or product code part number if any hardware or software kit part is faulty or defective (CD ROM disks will be replaced by the manufacture). If you are returning a quantity of more than '1' of a particular type of item, then we need these numbers for every faulty item. The serial or part number can be on the box or packing or the item itself, usually prefixed by SN: (Note: Not all products have a serial number but will have a 'mfg' number). Small cables, plugs, fixtures & fasteners a part number is sufficient.

Please help us to help you by giving a short but descriptive reason for returning the item.

Some typical reasons for returning items or items for repair

  • Non-faulty: Returning within seven days of purchase, unopened.
  • Non faulty: Wrong item sent, this is a...
  • Non-faulty: I have made a mistake and selected the wrong product.
  • Transit: The item arrived damaged via Courier, Shipper
  • Faulty: The item will not power up, will not fit, has cabling problems
  • Faulty: The item powers up but then... describe fault.
  • Faulty: Had this item over a month & in operation & now... describe fault

    Note: You will need to supply a copy of any sales invoice and proof of purchase to verify warranty dates etc., if you making a warranty claim.

    In some cases CCSI, Davis or our suppliers support staff can fix some faults relating to software or firm ware problems, with detailed instructions via email or Fax. Pre arranged phone calls from Tech Support staff could be arranged worldwide but note time differences (US PT or UK GMT)

    Conclusion

    When you have completed all the details for all the items on a "Returns Form", our Sales Supervisor will reply within three working days. Normally we will send you an RMA (Returned Merchandise Authorization) number and details of what to do next. We regret we cannot accept any returned goods without this number.

    Enter your 'Client Zone Area' to obtain access to this RMA form to detail the faults.

    Repairs or Damaged Units

    The same procedure should apply for items for repair or damaged units requiring over haul or renovation. Always confirm with CCSI the correct address where Returns or Repairs should be sent by Courier / Mail / Air Freight before the items are sent. CCSI invoice locations do not automatically mean returns or repairs should be sent to the same address - So check with CCSI first.

    Damage in Transit - If goods have arrived damaged you should take up the matter with the Courier or Shipper. Goods should be insured in 'transit'. CCSI discourage declaring a lower than cost invoice value on documents to reduce import taxes. If 'Customs' have inspected items and re sealed cartons you should check the contents on the documentation & actual goods in the carton in case of shortages or other reasons.

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