There
are numerous reasons for returning goods - instructions &
other details relating to each reason are provided below.
This relates to most products CCSI sells, however some additional
information may be required relating to the vehicle these
items were installed into and the manner in which they were
installed.
CCSI
will need the serial, "mfg" and / or product
code part number if any hardware or software kit part
is faulty or defective (CD ROM disks will be replaced by the
manufacture). If you are returning a quantity of more than
'1' of a particular type of item, then we need these numbers
for every faulty item. The serial or part number can be on
the box or packing or the item itself, usually prefixed by
SN: (Note: Not all products have a serial number but will
have a 'mfg' number). Small cables, plugs, fixtures &
fasteners a part number is sufficient.
Please
help us to help you by giving a short but descriptive reason
for returning the item.
Some
typical reasons for returning items or items for repair
Non-faulty: Returning within seven days of purchase, unopened.
Non faulty: Wrong item sent, this is a...
Non-faulty: I have made a mistake and selected the wrong
product.
Transit: The item arrived damaged via Courier, Shipper
Faulty: The item will not power up, will not fit, has cabling
problems
Faulty: The item powers up but then... describe fault.
Faulty: Had this item over a month & in operation & now...
describe fault
Note:
You will need to supply a copy of any sales invoice and proof
of purchase to verify warranty dates etc., if you making a
warranty claim.
In
some cases CCSI, Davis or our suppliers support staff can
fix some faults relating to software or firm ware problems,
with detailed instructions via email or Fax. Pre arranged
phone calls from Tech Support staff could be arranged worldwide
but note time differences (US PT or UK GMT)
Conclusion
When
you have completed all the details for all the items on a
"Returns Form", our Sales Supervisor will reply
within three working days. Normally we will send you an RMA
(Returned Merchandise Authorization) number and details of
what to do next. We regret we cannot accept any returned goods
without this number.
Enter
your 'Client Zone Area' to obtain access to this RMA form
to detail the faults.
Repairs
or Damaged Units
The
same procedure should apply for items for repair or damaged
units requiring over haul or renovation. Always confirm
with CCSI the correct address where Returns or Repairs
should be sent by Courier / Mail / Air Freight before
the items are sent. CCSI invoice locations do not automatically
mean returns or repairs should be sent to the same address
- So check with CCSI first.
Damage
in Transit - If goods have arrived damaged you should take
up the matter with the Courier or Shipper. Goods should be
insured in 'transit'. CCSI discourage declaring a lower than
cost invoice value on documents to reduce import taxes. If
'Customs' have inspected items and re sealed cartons you should
check the contents on the documentation & actual goods
in the carton in case of shortages or other reasons.
TEL +442071934388
FAX +442079002220 + Voice mail
Established 1978 in the UK
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